Terms & Conditions
This page is under construction.
Any published wording of CL&L Fine Wine Ltd's Terms & Conditions, as stated below, is correct and effective in full as at the stated date of publication of these Terms & Conditions.
CL&L Fine Wines Ltd ("The Company") Terms & Conditions
Policy Publication Date: 15.05.2026
Definitions
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“Under bond”: Goods stored in a UK customs-approved warehouse prior to paying duty and Value Added Tax (VAT) at the prevailing rates.
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Should a buyer request Goods to be released from bond for delivery within the UK, duty and VAT at the prevailing rates will become due for payment by the buyer, levied on the purchase price of the wine.
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“Duty paid”: all applicable customs duties, import duties, tariffs, and related clearance charges relating to the Goods have been paid by any current or prior owner of the Goods, excluding any Value Added Tax (VAT), which remains separately chargeable to and payable by the buyer.
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“Duty Status”: refers to Goods being either under bond or duty paid.
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“En Primeur purchase”: the purchase of a wine which is lying in any producer's cellar, which may or may not be in bottle at the time of sale, and is not available for immediate delivery to any company or Consumer at the time of purchase.
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“Vendor”:
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The company offering Goods or services to The Company, as clearly noted in any correspondence and/or
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The entity named on any purchase order; and/or
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Any entity issuing Written Confirmation of Order, proforma invoice, or invoice in response, including full company details
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“Consumer”: any individual who accesses, uses, purchases, or receives products or services from The Company for personal, non-commercial purposes.
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"Buyer": any person or entity placing an order with, purchasing from, or otherwise entering into a transaction with The Company for the supply of Goods or services.
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“Business Buyer”: any Buyer acting for purposes relating wholly or mainly to its trade, business, craft, profession, investment activity, resale activity, hospitality activity, distribution activity, or other commercial purpose, and not acting as a Consumer.
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“B2B” / “Business-to-Business”: any transaction between The Company and a Business Buyer.
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“Goods”: any products, materials, or other tangible items provided by the Vendor to the Buyer pursuant to an order, quotation, invoice, or agreement.
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“Wholesale”: transactions involving the purchase of Goods or services by businesses, distributors, retailers, or other commercial entities for resale, redistribution, or business purposes, and not for personal or Consumer use.
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“Right of Withdrawal”: The Company’s returns and cancellations policy.
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“Payment terms”: the agreed terms relating to payment for Goods or services supplied by the Company, including the amount payable, payment method, and payment due date
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“Acknowledgement of Order”: Any communication from The Company acknowledging receipt of an order of Goods from the Consumer, including by email, telephone, telephone messaging service, website notification, automated notification, or other correspondence
Vendor Terms & Conditions
(“The Supplier Policy”)
Upon provision to The Company of any Written Confirmation of Order (as defined below) by the supplying company (“Vendor”), the Vendor agrees to the following terms:
Condition, Presentation, Duty Status and Fraudulence of Goods
Unless otherwise explicitly agreed in writing or clearly evidenced via imagery prior to any Written Confirmation of Order, all goods must:
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Be supplied in clean, unmarked, original producer cases, including but not limited to branded card or wooden boxes.
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Have been originally released for sale within the European market and not subject to parallel import or alternative market labelling unless expressly disclosed.
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Be in pristine condition throughout, including:
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Clean, unmarked labels and capsules; and
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Contents' levels into neck of the bottles; and
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Clean, unmarked glass; and
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Clean, unmarked capsules, with no indication of seepage or raised or sunken corks; and
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No barcodes or other stickers or labels affixed to the bottles other than those affixed at the time of release by the producer onto the open market; and
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No secondary, slip and integrated labels indicating alternative market origin.
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If goods arrive in a condition not disclosed in writing or imagery prior to Written Confirmation of Order, or are accepted by The Company in writing following Written Confirmation of Order and prior to receipt, or are subject to damage or loss in transit (“goods do not comply with the agreement”), the Vendor agrees (reasonably determined by the Company) to:
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Provide like-for-like replacement within a mutually agreed timeframe; or
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Refund all monies relating to all goods that do not comply with the agreement within 14 (fourteen) days of written cancellation; or
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Provide a partial reimbursement at a mutually agreed rate, consistent with the undisclosed condition issues, as reasonably determined by the Company acting in good faith.
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This reimbursement may be provided by way of a bank transfer within 14 (fourteen) days: or
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A credit note may be issued by the Vendor to The Company, to be applied against any future order by The Company, subject to written approval by The Company.
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The Company reserves the right to reject, refuse delivery of, quarantine, or cancel any goods which it reasonably suspects to be counterfeit, fraudulent, tampered with, unlawfully imported, or otherwise not authentic. In such circumstances, the Company shall have no obligation to make payment for the affected goods pending investigation and verification of provenance and authenticity to the reasonable satisfaction of The Company. Any associated costs, including return shipping, storage, inspection, or authentication, may be charged to the Vendor where the suspicion is reasonably founded.
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The Company reserves the right to reject any goods which, at any time following their original release onto the open market by the producer, are found to have been shipped, distributed, labelled, or allocated to a geographical market other than that disclosed by the Vendor prior to Written Confirmation of Order.
Failure to Fulfil
If the Vendor cannot fulfil the order (in whole or part), defined as the Stated Product and Stated Price in the Written Confirmation of Order, within the agreed timeframe: The Vendor must either:
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Supply like-for-like replacement goods within an agreed timeframe; or
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Refund any unfulfilled portion within 7 days of written cancellation, only with the explicit written consent of The Company
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“Agreed timeframe” is defined as the delivery timelines to the Company, or the timelines for availability of goods for collection by the Company stated in any Written Confirmation of Order or any written correspondence in relation to Written Confirmation of Order
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Reasonable delays may be accepted as reasonably determined by the Company.
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Right to Cancel – Goods
The Company may cancel any Written Confirmation of Order without prior notice where there are concerns regarding:
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Authenticity or provenance of goods
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Undisclosed condition issues
Right to Cancel – Vendor
The Company may cancel any Written Confirmation of Order without prior notice where there are concerns regarding the Vendor, including:
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Fraudulent, otherwise illegal or unethical activity
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Adverse due diligence findings
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Any risk to commercial interests or reputation
Returns & Associated Costs
For any valid return of goods:
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All costs (transport, storage, duties, handling, insurance) are borne by the Vendor
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Any costs incurred by The Company relating to the return of goods in any jurisdiction will be reimbursed in full by the Vendor to The Company.
Use of Imagery
The Company retains the right to use any imagery provided by the Vendor for marketing or commercial purposes.
Legal Status
Any Written Confirmation of Order constitutes a legally binding contract between the Vendor and The Company (“The Supplier Contract”)
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The Supplier Contract is expressly conditional upon the Vendor’s acceptance of The Company’s Supplier Policy, provided to the Vendor prior to or at the time of the Written Confirmation of Order.
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The Policies may be provided by The Company via (“Written Correspondence”):
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Direct communication (including email or attached documentation), or
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Reference or link within transactional documents (including purchase orders, invoices, or email correspondence), or
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Publication on The Company’s website, for example, but not limited to The Company’s Terms & Conditions Policies.
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The Vendor is deemed to have accepted The Company’s Supplier Policy and The Supplier Contract:
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Upon issuing a Written Confirmation of Order; and
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Where the Policies have been made available to the Vendor by Written Correspondence prior to or at the time of the relevant Written Confirmation of Order.
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The Company may update the Supplier Policy from time to time. Any updates will apply only to orders placed after such updates have been made available to the Vendor.
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For the avoidance of doubt:
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The version of the Policies applicable to The Supplier Contract shall be the version provided or made available to the Vendor prior to or at the time of the relevant Written Confirmation of Order
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Subsequent amendments shall not apply retrospectively unless expressly agreed in writing by both parties
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Where the Vendor has previously transacted with The Company, the Vendor acknowledges that it has reviewed and accepted the Policies previously provided, and such Policies shall continue to apply unless superseded in accordance with clause Vendor Terms, Legal Status, 4.
Regulatory & Compliance Requirements
The Vendor warrants full compliance with all applicable laws and regulations in the country of origin, transit, and destination, including but not limited to:
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United Kingdom
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Registration under HMRC’s Alcohol Wholesaler Registration Scheme (AWRS), where applicable
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Provision of an approved AWRS URN upon request by any counterparty, where applicable
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Compliance with HM Revenue & Customs regulations
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No director disqualification under Companies House or HMRC
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European Union
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Compliance with EU excise duty and movement regulations (including EMCS where applicable)
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Responsibility for ensuring goods are legally importable into the UK without restriction
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Valid intra-community VAT registration where relevant
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International (Non-UK / Non-EU)
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Full compliance with export laws in the country of origin and import laws in the destination country
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Provision of all required documentation, including but not limited to:
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Commercial invoice
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Packing list
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Certificate of origin (where required)
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Import/export licences and permits
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Responsibility for ensuring goods are legally importable into the UK without restriction
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Duties, Taxes & Risk
Unless otherwise agreed in writing:
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The Vendor is responsible for all duties, taxes, export fees, and compliance costs up to the agreed Incoterm
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Risk transfers only upon safe delivery or collection of goods and acceptance by The Company
Definition of Written Confirmation of Order
“Written Confirmation of Order”, where stated within this clause or any clause within these Terms & Conditions, means:
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Any written or digital correspondence issued by the Vendor to the Company confirming, accepting, or otherwise affirming a transaction relating to specific Goods and their corresponding price, including through the use of terms such as “confirmed”, “confirmation”, “accepted”, or similar wording; or
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The issue by the Vendor of any proforma invoice or invoice relating to Goods following any written order confirmation, acceptance, or Purchase Order issued by the Company.
For the purposes of this clause:
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“Goods” means the products identified in the relevant correspondence or transactional documentation (“Stated Product”);
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“Price” means the stated or agreed price relating to the Stated Product (“Stated Price”); and
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“Written or digital correspondence” includes any letter, email, electronic message, messaging platform communication, or other digital communication method.
Definition of Purchase Order
Purchase order, where stated within this clause or any clause within these Terms & Conditions, means as a document issued by The Company to the Vendor that is expressly identified as a “Purchase Order” and;
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Explicitly states the:
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Vendor and any corresponding address; and
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Stated Price; and
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Stated Product.
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Governing Law & Jurisdiction
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The purchase order, Written Confirmation of Order and Supplier Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales
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The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this purchase order
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The Company reserves the right, as reasonably determined by the Company, to bring proceedings against the Vendor in any other jurisdiction where the Vendor is domiciled or where a breach of this agreement has occurred
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The Vendor waives any objection to proceedings in England and Wales on the grounds of venue, forum non conveniens, or otherwise
Sales Terms & Conditions: General
Duty and VAT
(Under construction)
Delivery Charges
(Under construction)
Condition of Goods
(Under construction)
Storage Charges
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The Company reserves the right to charge storage fees where Goods remain uncollected beyond any agreed collection period.
Abandonment of Goods
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Where invoices, storage fees, duties, taxes, or other charges remain unpaid for more than 45 days, The Company reserves the right, upon reasonable notice, to sell, transfer, or otherwise dispose of the Goods and apply proceeds against outstanding balances and costs.
Contract Formation
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Any enquiry, quotation request, reservation request, indication of interest, or order submitted by a Buyer or Consumer shall constitute an offer to purchase Goods subject to these Terms & Conditions.
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Any quotation, stock indication, pricing information, allocation, reservation, sourcing discussion, proforma invoice, payment request, or Acknowledgement of Order issued by The Company is provided for information and administrative purposes only and does not constitute acceptance of an order or create a binding contract.
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A binding contract between The Company and the Buyer or Consumer (“Consumer Contract”) shall arise only when The Company expressly confirms acceptance of the order in writing, including by issuing a final invoice or written order confirmation relating to the relevant Goods.
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Receipt of payment by The Company shall not, by itself, constitute acceptance of an order or guarantee availability of Goods.
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All orders and transactions remain subject to:
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5.1. Availability of the Goods;
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5.2. Verification of pricing, stock availability, provenance, condition, duty status, and logistical feasibility; and
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5.3. The Company being able to source, acquire, transfer, store, import, export, and supply the Goods lawfully and on commercially reasonable terms.
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The Company reserves the right to refuse, suspend, cancel, or withdraw from any proposed transaction prior to delivery or collection where the Company reasonably believes completion of the transaction may expose The Company to legal, regulatory, operational, reputational, commercial, or fraud-related risk.
Storage Risk & Insurance
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Unless expressly agreed otherwise in writing, Goods stored, transported, or handled by any warehouse, carrier, courier, or logistics provider utilised by the Company shall remain at the Buyer’s risk.
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The Company shall not be liable for loss, damage, deterioration, delay, theft, breakage, temperature variation, warehouse failure, transit disruption, or other events outside The Company’s reasonable control.
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Goods may be insured by the relevant storage or logistics provider or by The Company, subject at all times to applicable policy terms, exclusions, limits, and claims procedures.
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Any compensation, reimbursement, or replacement relating to Goods lost or damaged in storage or transit shall be limited to the amount recoverable under the applicable insurance policy and shall apply only where the loss or damage arises from proven negligence, fault, or an accepted insured event.
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Unless otherwise expressly agreed in writing, neither The Company nor any third-party provider guarantees reimbursement based on current market value, appreciated value, or speculative investment value of the Goods, and any compensation shall remain subject to the applicable insurance policy terms, exclusions, and recovery limits.
Sales Terms & Conditions: Title of Goods
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Title to the Goods shall not pass to the Buyer until The Company has received payment in full in cleared funds for the Goods and any other amounts owed by the Buyer to the Company.
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Until title passes, the Buyer shall hold the Goods as bailee for The Company and shall not sell, transfer, pledge, or otherwise dispose of the Goods without the Company’s prior written consent.
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Where Goods are held in bonded or third-party storage on behalf of the Buyer following purchase, risk shall pass upon allocation of the Goods to the Buyer or upon transfer into storage on the Buyer’s behalf, notwithstanding that title may remain with The Company pending payment in full.
Sales Terms & Conditions: Consumer Rights of Withdrawal
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Consumers may have a statutory right to cancel certain purchases within 14 days of delivery in accordance with applicable consumer protection legislation. Notice of cancellation must be provided to The Company in writing.
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Nothing within these Terms & Conditions shall exclude or limit any mandatory statutory rights applicable to Consumers under the laws of England and Wales, including rights arising under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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Where a Consumer validly exercises a right of cancellation or withdrawal:
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The Consumer shall return the Goods in substantially the same condition as delivered, including all original cases, packaging, labels, capsules, documentation, and related materials where reasonably possible;
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The Company may deduct any reduction in value of the Goods resulting from handling beyond that reasonably necessary to establish the nature, characteristics, and condition of the Goods, to the extent permitted by applicable law;
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The Consumer shall remain responsible for any non-recoverable delivery upgrades, special handling requests, or additional services expressly requested by the Consumer and permitted by applicable law;
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Where Goods supplied under bond are released into duty-paid circulation at the Consumer’s request prior to cancellation or return, the Consumer acknowledges that irrecoverable duties, taxes, handling charges, storage costs, and administrative costs may arise. To the extent permitted by applicable law, The Company reserves the right to deduct such irrecoverable costs from any refund payable.
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Full cases of wine sold in original outer packaging (including, but not limited to, 3, 6, or 12 bottle cases) should be returned complete. The Company reserves the right, where permitted by applicable law, to reduce or refuse refunds relating to incomplete returns where the value of the Goods has been materially diminished.
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Refunds shall be made within the timeframes required by applicable law following:
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Receipt of the returned Goods; or
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Receipt of satisfactory evidence that the Goods have been returned; or
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Valid written notice of cancellation where Goods have not yet been dispatched.
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Certain Goods may be exempt from statutory cancellation rights where exemptions under applicable consumer legislation apply, including but not limited to:
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En Primeur purchases;
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Goods subject to market fluctuation outside The Company’s control;
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Bespoke orders;
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Goods materially personalised or specifically sourced for the Consumer.
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Due to the natural and evolving nature of wine, The Company does not guarantee against natural bottle variation, cork taint, oxidation, ullage variation, sediment, or other age-related characteristics except where required by applicable law.
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Where Goods are damaged, lost, or materially affected in transit by a carrier, courier, warehouse, or logistics provider contracted directly by The Company, The Company may, at its option:
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Arrange like-for-like replacement within a reasonable timeframe; or
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Where replacement is not reasonably possible, reimburse the Consumer up to the original invoice value paid for the affected Goods.
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This clause shall not apply where transport, collection, storage, or delivery arrangements have been organised directly by the Consumer or by any third party acting on the Consumer’s behalf.
Sales Terms & Conditions: B2B Rights of Withdrawal
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Subject to any contrary written agreement, Business Buyers shall not have any automatic right to cancel, return, withdraw from, or amend any order, contract, allocation, reservation, transfer instruction, or purchase once accepted by The Company.
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Any cancellation, amendment, return, or withdrawal requested by a Business Buyer shall be entirely at The Company’s discretion.
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Where The Company agrees to any cancellation, return, or withdrawal by a Business Buyer:
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The Goods must be returned in the same condition as supplied;
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The Buyer shall remain responsible for all associated costs, including but not limited to transport, storage, insurance, duties, taxes, administrative charges, handling charges, foreign exchange losses, merchant processing fees, and any reduction in market value;
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The Company reserves the right to deduct any reasonable losses, costs, or liabilities incurred arising from the cancellation or return.
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Goods supplied under bond which have subsequently been released into duty-paid circulation, exported, transferred, split from original cases, relabelled, repackaged, or otherwise materially altered may not be eligible for return or cancellation.
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Due to the nature of fine wine markets, including market fluctuation, allocation systems, supplier commitments, sourcing obligations, currency exposure, and storage arrangements, all En Primeur purchases, pre-arrival purchases, special orders, and specifically sourced Goods shall be deemed final and non-cancellable unless expressly agreed otherwise by The Company in writing.
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Any alleged discrepancy relating to condition, quantity, packaging, provenance, duty status, or transit damage must be notified to The Company in writing within 48 hours of delivery, collection, transfer, or release from storage, together with supporting evidence including photographs where applicable.
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Failure to notify The Company within the stated period shall constitute conclusive acceptance by the Buyer that the Goods were supplied in accordance with the relevant contract, invoice, transfer instruction, or order confirmation.
Sales Terms & Conditions: Company Right of Withdrawal
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The Company reserves the right to refuse, suspend, cancel, withdraw from, or otherwise terminate any proposed or existing order, transaction, allocation, reservation, transfer, storage arrangement, or contract at any time prior to delivery or collection where The Company reasonably believes that completion of the transaction may:
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Breach applicable law or regulation;
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Expose The Company to fraud, sanctions, financial crime, regulatory action, reputational harm, or other commercial risk; or
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Become impossible, impractical, unsafe, or commercially unreasonable.
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This includes, but is not limited to, circumstances involving:
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Unavailability of Goods;
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Supplier failure or inability to perform;
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Concerns regarding authenticity, provenance, ownership, title, condition, legality, duty status, sanctions, fraud, or regulatory compliance;
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Pricing errors, stock discrepancies, technological errors, administrative errors, currency fluctuations, or material commercial inaccuracies;
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Failure by the Buyer or Consumer to comply with payment obligations or these Terms & Conditions;
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Transport disruption, customs delays, warehouse issues, force majeure events, or logistical impracticality;
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Any reasonable concern regarding the identity, conduct, solvency, or legitimacy of the counterparty.
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Where The Company exercises its right of withdrawal prior to delivery or collection, The Company shall refund any monies paid by the Buyer or Consumer within a reasonable period and shall have no further liability beyond repayment of sums actually received.
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Where Goods have already been delivered, transferred, released, or allocated into storage on behalf of the Buyer or Consumer:
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The Company may require return of the Goods where legally permitted;
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The Company may deduct any reasonable transport, storage, insurance, duty, tax, administrative, reinstatement, financing, market-loss, or handling costs incurred by The Company, to the extent permitted by applicable law.
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Nothing within this clause shall exclude or limit any mandatory statutory rights which cannot lawfully be excluded under applicable law.
Sales Terms & Conditions: Inspection Period
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The Buyer shall inspect all Goods immediately upon delivery, collection, transfer, or release from storage and shall notify The Company in writing within 48 hours of any alleged damage, shortage, incorrect Goods, packaging defect, duty status discrepancy, or other visible issue relating to the Goods.
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Such notification must include reasonable supporting evidence, including photographic evidence where applicable.
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Failure to provide written notice within the stated period shall constitute acceptance by the Buyer that the Goods were delivered in satisfactory condition and in accordance with the relevant order, invoice, transfer instruction, or Consumer Contract.
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Nothing within this clause shall limit any statutory rights which cannot lawfully be excluded under applicable law.
Liability
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Nothing within these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability relating to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any statutory rights available to Consumers under applicable law.
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Subject to the above, and to the fullest extent permitted by law, The Company’s total liability arising out of or in connection with the sale, supply, storage, transfer, delivery, condition, provenance, or non-availability of any Goods shall be limited to the amount paid by the Buyer to the Company for the relevant Goods.
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The Company shall not be liable for any indirect, consequential, incidental, speculative, investment, or economic loss, including loss of profit, loss of business, loss of opportunity, or reduction in market or resale value.
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Wine is a natural and evolving product. Except where required by applicable law, The Company gives no guarantee regarding future condition, maturity, drinkability, investment performance, market value, bottle variation, cork taint, oxidation, ullage variation, or other characteristics which may naturally develop over time.
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The Company undertakes reasonable due diligence regarding the authenticity, provenance, ownership history, storage history, and condition of wines traded by The Company, including reliance upon information provided by producers, merchants, brokers, warehouses, suppliers, and historical provenance records. Except where expressly stated in writing or required by applicable law, the Company does not provide an independent guarantee or certification of authenticity.
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The Company shall not be liable for delay, cancellation, non-performance, or failure arising from circumstances beyond its reasonable control, including supplier failure, customs delays, warehouse failures, transport disruption, cyber incidents, regulatory action, or force majeure events.
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Except where otherwise stated in these Terms & Conditions, risk in the Goods shall pass to the Buyer upon delivery, collection, transfer instruction, allocation into storage on the Buyer’s behalf, or release of the Goods from storage, whichever occurs first.
Investment & Market Commentary Disclaimer
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Any commentary, opinion, or information provided by The Company regarding rarity, market conditions, historical pricing, collectability, appreciation potential, or future value of wine is provided for general informational purposes only.
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The Company does not provide regulated financial, investment, tax, or legal advice, and nothing communicated by The Company shall constitute a recommendation, guarantee, or representation regarding future market performance, investment return, or resale value of any Goods.
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All purchases of wine involve market risk, storage risk, provenance risk, condition risk, and liquidity risk, and past market performance shall not be relied upon as an indication of future value or performance.
Data Protection & Privacy
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The Company shall process personal data in accordance with applicable data protection and privacy laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (“EU GDPR”).
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By placing an order with or otherwise engaging with The Company, the Buyer, Consumer, Vendor, or other party acknowledges and agrees that the Company may collect, process, store, and use personal data for purposes including, but not limited to:
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The administration and performance of contracts;
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Order processing, payment handling, delivery, storage, and customer support;
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Compliance with legal, regulatory, taxation, anti-fraud, anti-money laundering, and compliance obligations; and
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Internal business administration and legitimate commercial interests.
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Further information regarding how The Company collects, processes, stores, shares, and protects personal data, including details relating to data subject rights, cookies, retention periods, and international transfers, is set out in The Company’s Privacy Policy published on the Company’s website.
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Nothing within these Terms & Conditions shall limit any rights or obligations arising under applicable data protection legislation.
Force Majeure
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The Company shall not be liable for delay or failure caused by events beyond its reasonable control including acts of God, war, terrorism, strikes, transport disruption, customs delays, cyber incidents, government restrictions, warehouse failures, or supplier default.
General
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If any provision of these Terms & Conditions is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
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These Terms & Conditions constitute the entire agreement between the parties and supersede any prior representations, understandings, or agreements relating to the subject matter.
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The Company reserves the right to amend these Terms & Conditions from time to time. Any amended Terms shall apply to orders placed after publication.
Contact Us
If you have any questions about these Terms & Conditions, you can contact us on:
CL&L Fine Wines Ltd.
Email: info@cllfinewines.co.uk
Trading Address: 12 Whitethorn Avenue, Burnage, Manchester, M19 1EU
Registered Address: 20 Wenlock Road, London, England, N1 7GU
